FAQ

Common Questions

What is Mason Home Management?

MHMis a membership-based private residential home management company serving homeowners across the St. Louis area. We act as a single trusted point of contact for maintenance, vendor coordination, and the day-to-day oversight of your home.

How do I know which membership tier is right for me?

Most homeowners have a good sense after their initial consultation. As a general guide: Essential suits homeowners who want proactive maintenance tracking without needing much hands-on coordination. Signature suits homeowners who want us to fully manage vendors and recurring service. Private Client suits homeowners who want comprehensive, high-touch management of a larger or more complex property.

What happens during the initial consultation?

We discuss your home, your priorities, and your current pain points, then recommend the membership tier that fits. Following the consultation, we prepare a custom membership proposal tailored to your home.

Are vendor and service costs included in my membership?

Membership covers our oversight, coordination, communication, planning, and follow-up. Service provider labor, materials, and major project costs are billed separately by the vendor.

What's included in my monthly hours, and what happens if I go over?

Essential includes 2 hours/month of active coordination; Signature includes up to 5 hours/month of active management. Private Client active coordination hours are by proposal.

Unused time does not roll over. Additional time beyond your allotment is billed at $150/hour (Essential) or $140/hour(Signature).

What if I need a larger project managed — a renovation, or a major repair?

Larger projects are scoped and priced separately from your membership. Smaller projects are typically billed hourly; larger projects ($10K+) are typically billed as a percentage of total project cost, with major renovations quoted individually.

What are the membership tiers and pricing?

Essential is $395/month ($4,500/year if paid annually).

Signature is $795/month ($9,000/year if paid annually).

Private Client starts at $1,500/month, with final pricing set by proposal.

Membership pricing reflects the size, complexity, and service requirements of each residence.

What is the onboarding fee and why is it seperate?

Onboarding is a one-time fee for learning your home's systems — HVAC, appliances, plumbing, electrical, roof, irrigation, security, etc. and building your custom Mason Home Portfolio. It's priced by home size: $750 under 4,000 sq. ft., $1,250 for 4,000–7,000 sq. ft., $1,750for 7,000–10,000 sq. ft., and a custom quote starting at $2,500 for 10,000+ sq.ft. or complex estates.

How does billing work?

Both monthly and annual options are available. Annual prepayment is offered at a discounted rate compared to paying month-to-month.

How do you select and manage vendors?

We work with a trusted network of vendors across trades — HVAC, landscaping, pest control, gutters, chimney, irrigation, generators, pool, and more — obtaining and comparing proposals, meeting them on-site when appropriate, and following up until work is completed.

I just bought a new home, is there a simpler option to start?

Yes, our Home 101 program is a standalone offering for homeowners who want a guided walkthrough, a maintenance roadmap, and ongoing support without a full membership. It's also a popular closing gift.
Contact Us

Let's discuss how we can support your home.

Your initial consultation is a brief 15–20 minute conversation to understand your home and priorities.

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